Guest Experience Executive

Key Responsibilities

As our full time Guest Experience Executive, you'll join a passionate Front Office team where you'll primarily:

• Deliver a warm, personalised arrival and departure experience, with a strong focus on VIP, loyalty, long-stay and special-occasion guests.

• Act as the primary lobby host, managing guest flow, directing guests appropriately, maintaining lobby presentation, and ensuring a safe, calm and professional environment at all times.

• Coordinate pre-arrival communication, special requests and Guest of the Day recognition, ensuring guest profiles are accurate and up to date.

• Maintain daily awareness of VIP and loyalty movements, working closely with all departments to ensure seamless recognition and service delivery.

• Handle guest enquiries, feedback and complaints professionally, supporting service recovery and guest satisfaction.