Guest Experience Agent - Hindi Speaking - Foreign Local Contract

Create 100% guest satisfaction by providing the “Yes I Can!” experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Give personal attention, take personal responsibility and apply teamwork when providing guest service.
• Listen with empathy, find solutions and follow through when resolving guest’s problems.
• Assume responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to provide service recovery.
• Perform other duties required to provide the Radisson Blu brand behaviours and genuine hospitality.
• Adhere to all hotel policies and procedures.

• Keep GE Supervisor/Manager & Duty Manager promptly and fully aware of all problems or unusual matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies...