Guest Experience Agent

Are you passionate about delivering exceptional guest experiences and creating memorable stays? Join our Front Office team as a Guest Experience Agent and become the first point of contact for our guests, ensuring a seamless and personalized experience from arrival to departure.

Your Role

As a Guest Experience Agent and Customer Care Coordinator, you will play a key role in delivering Marriott's service excellence standards by handling guest requests, managing front desk and telephone reception operations, coordinating with various hotel departments, and ensuring seamless communication through all guest contact channels. You will contribute to creating memorable guest experiences while ensuring complete guest satisfaction throughout their stay.

Your Main Responsibilities Guest Services & At Your Service (AYS)