Guest Experience Agent

As a Guest Experience Agent, you are responsible for curating personalised and memorable guest experiences throughout the stay. Acting as a key point of contact for in-house guests, you proactively engage, anticipate needs, resolve concerns, and ensure every interaction reflects the luxury standards and brand values of Fairmont.

Key Responsibilities

• Welcome and engage with guests in public areas, fostering genuine connections
• Anticipate guest preferences and deliver tailored experiences
• Handle guest inquiries, special requests, and concerns promptly and professionally
• Proactively follow up on guest satisfaction throughout the stay
• Coordinate amenities, celebrations, and personalized touches for VIPs, repeat guests, and special occasions
• Manage and resolve guest complaints with empathy and efficiency
• Take ownership of service recovery, ensuring timely follow-up and guest satisfaction
• Mon...