Full-time

GTAS Travel Tech Support Analyst (24/7, Mexico)

Posted by American Express Global Business Travel • Mexico, Mexico, Mexico

📍 Mexico, Mexico 🕒 March 01, 2026

About the Role

A leading travel management company in Mexico is seeking a Business System Analyst to provide Level 2 support for applications used by Travel Counselors. This role requires advanced English proficiency and a background in Travel Operations or Technology application support. You will manage incidents, author knowledge articles, and ensure timely issue resolution. A strong understanding of GDS systems and ITIL certification is preferred. The position involves working in a 24x7 rotational shift. Flexible benefits and travel perks are included.
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