Full-time
Gpc Service Performance Lead
Posted by F. Hoffmann-La Roche AG • barcelona, kingdom of spain, Spain
About the Role
Job Mission
¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
As the GPC Service Performance Lead, you will contribute to the Global Patient Care (GPC) business objectives by leading a high‑performing team of Service Performance Specialists and managing the performance of GPC’s workforce. Your role involves designing and implementing staffing and performance models, overseeing volume forecasting, performance planning, and trend monitoring to maximize efficiency and effectiveness across GPC’s global operations.
Key Responsibilities
Develop and implement service performance strategies to meet global operational and efficiency goals.
Lead and develop a high‑performing team of Service Performance Specialists, fostering a culture of excellence and accountability.
Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels.
¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.
As the GPC Service Performance Lead, you will contribute to the Global Patient Care (GPC) business objectives by leading a high‑performing team of Service Performance Specialists and managing the performance of GPC’s workforce. Your role involves designing and implementing staffing and performance models, overseeing volume forecasting, performance planning, and trend monitoring to maximize efficiency and effectiveness across GPC’s global operations.
Key Responsibilities
Develop and implement service performance strategies to meet global operational and efficiency goals.
Lead and develop a high‑performing team of Service Performance Specialists, fostering a culture of excellence and accountability.
Oversee strategic forecasting processes, ensuring accurate volume and capacity planning across all channels.
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