Full-time
Global Workforce Planning & Capacity Lead
Posted by HelloConnect • Manila, Metro Manila, Philippines
About the Role
A leading BPO company in Manila is seeking a skilled Workforce Planning Manager to own global staffing processes and lead a dedicated team in optimizing resources for customer care. This role involves developing forecasts, managing agent schedules, and collaborating across departments to enhance operational efficiency. Ideal candidates will have at least 5 years of call center experience and proficiency in workforce management software, offering competitive compensation and a supportive environment.
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