Global Service Excellence Lead

【募集の背景 / Purpose & Scope】

The Global Service Excellence Lead ensures that Global Business Solutions (GBS) operations deliver outstanding service experiences for internal and external clients worldwide, covering all affiliates and R&D sites. This role is dedicated to understanding stakeholder satisfaction, driving service quality improvements, and embedding a culture of service excellence and accountability. By leveraging surveys, benchmarks, and service insights, the Service Management Lead will identify opportunities to elevate service performance, improve employee experience, and ensure GBS services create measurable value for the business.

【職務の内容 / Essential Job Responsibilities】

（雇入れ直後）

●Service Satisfaction & Improvement

・Own the design, execution, and analysis of global service satisfaction and business engagement surveys, as well as external/internal benchmarks.

・Translate feedback into actionable service improv...