About the Role
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES
Position: Global Service Desk Engineer – Level 1
Location: Clark Global City Pampanga
Suitable for: College graduates, BPO background or those looking to enter IT Industry
Key Tasks:
- Ensure prompt resolution of logged incidents within agreed SLAs.
- Maintain professional communication with customers and meet commitments.
- Analyze hardware issues and recommend solutions.
- Perform basic troubleshooting and component replacement.
- Coordinate with service partners and field engineers.
- Escalate unresolved issues to appropriate channels.
- Update service call information accurately and timely.
- Ensure compliance with company and customer guidelines.
- Perform backup monitoring and ...
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