Global Service Desk Analyst in Toronto

Join Long View as a Global Service Desk Analyst, providing crucial tier I support across multiple locations including Toronto, Calgary, Edmonton, and Vancouver. Your role involves delivering exceptional service to clients worldwide while collaborating with a diverse team.
In this technical support role, you will engage directly with customer issues, documenting them accurately within our ticket management system. The position demands strong analyzing skills for troubleshooting, alongside efficient communication to ensure swift resolutions or escalations when needed.
Key Responsibilities:
• Document customer issues into the ticket management system
• Analyze symptoms and provide effective resolutions
• Dispatch incidents to Tier II when necessary
• Manage incidents throughout their lifecycle
• Identify and propose process improvements in service delivery
Requirements:
• Over two years in a technical support role
• Strong verbal and written communication ski...