Full-time
Global Real-Time Workforce Manager – Contact Center
Posted by Visa • Pasay, Metro Manila, Philippines
About the Role
A global payments technology leader is seeking a Command Center Manager to lead real-time operations for a multi-channel contact center. The ideal candidate will have at least five years in a global contact center, including three years in Workforce Management. Key responsibilities include managing Genesys Cloud alerts, driving automation, and developing talent through coaching. This hybrid position requires advanced skills in Microsoft Office, Power BI, and Tableau, as well as strong leadership capabilities. Join a purpose-driven team and help elevate service excellence.
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