Full-time
Global Quality Assurance & Training Lead
Posted by IntouchCX • Mabalacat, Pampanga, Philippines
About the Role
A global customer experience leader in Pampanga is seeking a Quality Assurance and Training Manager to develop training plans and coach team members. The ideal candidate will have over 3 years of leadership experience, particularly in the customer service industry. Responsibilities include auditing performance metrics, identifying training needs, and ensuring the team's compliance with quality standards. This position offers an opportunity to lead in a dynamic environment and contribute to client success.
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