Full-time
Global Oncall Escalation Program Manager
Posted by ByteDance • Pateros, Metro Manila, Philippines
About the Role
A leading tech company in Metro Manila seeks an Oncall Escalation Program Manager to oversee escalation processes and manage complex cases. This role involves establishing escalation frameworks, conducting root cause analyses, and ensuring effective communication across teams. Candidates should have a BA/BS degree, experience in escalation management, and strong analytical skills. Join a diverse and innovative team dedicated to inspiring creativity and enriching lives through technology.
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