Full-time
Global Knowledge & Learning Lead — Remote
Posted by Affirm • Edmonton, Division No. 11, Canada
About the Role
A fintech company is seeking a leader to enhance servicing experiences within its Operations team. The ideal candidate will define and implement strategies that ensure world-class customer interactions. With a focus on operational excellence, you will lead cross-functional efforts to improve workflows, manage knowledge systems, and drive performance. The role requires strong skills in Lean Six Sigma and change management and offers a hybrid work environment with competitive compensation and comprehensive benefits.
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