Full-time
Global ITSM Process Lead - Data & Configuration
Posted by AXA Group Operations • puchong, selangor, Malaysia
About the Role
AXA Group Operations is hiring a Global Process Owner to lead the management of IT Service Management processes, specifically focusing on the data structure in our ITSM tool. You will provide expert support to process owners, drive improvements in data management, and monitor KPIs to ensure operational excellence.
Your role will involve collaborating with global operational teams, utilizing your strong analytical skills and knowledge of ServiceNow, while facilitating process design and deployment.
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