Global IT Service Operations Analyst

Qualifications:

Essential:

• Bachelor's degree in Information Technology or related field.

• Minimum of 3-5 years of relevant experience with strong background and experience as a Senior Service Desk Analyst or Incident Management Analyst role.

• Strong verbal and written communication skills – confident leading large audio calls with all levels of staff.

• Knowledge or working experience as a Security Operations Center Analyst is an advantage.

• Training or working knowledge of ITIL Event Management, Incident and Problem Management and Security Operations.

• Able to commit to working non-standard hours on occasion.

• Motivation to learn, develop, and grow and a great team player.

Desirable:

• ITIL Foundation certified.

• Bachelor's degree in Information Technology or related field.

• Minimum of 3-5 years of relevant experience with strong background and e...