Global IT Infrastructure Support Analyst
Posted by AS005 Vishay (Phils.) Inc. • Makati, Metro Manila, Philippines
About the Role
Problem Analysis, Resolution and Prevention
Provide a single point of technical support contact for all Vishay users, assisting them in problem resolution and prevent recurrence
Provide 1st line technical support, answering queries via phone, email or remote desktop support to resolve hardware or software issues
Support users in the use of Vishay-standard computer equipment by providing necessary training and advice
To escalate more complex calls to the relevant IT support groups
Customer Service
To provide quick, responsive Service Desk support consistently
Take ownership of user incidents and be proactive when dealing with user issues
Logs all received via calls/email/chat incidents and service requests into the Service Desk ticketing system and updates ticket profiles
Follow standard operating procedures
Completes requests in a timely and accurate manner as define...
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