Full-time
Global Customer Support Operations Lead
Posted by Link-Worldwide • hermosillo, sonora, Mexico
About the Role
Link-Worldwide is looking for an experienced Manager of Support based in Hermosillo, Sonora, Mexico.
The role will involve leading day-to-day support delivery and overseeing multiple support queues while fostering teamwork and operational success.
You will collaborate closely with seasoned team leads, managing cross-regional employees to optimize performance, ensure SLA adherence, and enhance team effectiveness.
This position is essential for mentoring future leaders and ensuring a high standard of customer service.
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