About the Role
Pay: Rs90, Rs115,000.00 per month
Job description:
Job Summary:
We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.
Key Responsibilities:
Handle inbound customer interactions for international clients via calls or chat
Provide accurate information regarding products, services, and policies
Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner
Maintain detailed and accurate records of customer interactions in CRM systems
Meet individual and team performance targets, including quality and productivity metrics
Escalate complex issues to relevant departments when required
Maintain a high level of customer satisfaction and professionali...
Job description:
Job Summary:
We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.
Key Responsibilities:
Handle inbound customer interactions for international clients via calls or chat
Provide accurate information regarding products, services, and policies
Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner
Maintain detailed and accurate records of customer interactions in CRM systems
Meet individual and team performance targets, including quality and productivity metrics
Escalate complex issues to relevant departments when required
Maintain a high level of customer satisfaction and professionali...
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