Full-time

Global Customer Service Manager / Program Management (Testing & Laboratory)

Posted by Eurofins • Vietnam, Vietnam, Vietnam

📍 Vietnam, Vietnam 🕒 March 03, 2026

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About the Role

Job Description
Position Summary
The Global Customer Service Manager / Program Management, part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.
Key Responsibilities
New Program Onboarding:
Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
Coordinate support from technical team and laboratories
Set up and manage program documentation including program manuals, TRFs, report templates, etc.
Notify labs of ne...
                

Job Details

Location Vietnam, Vietnam
Job Type Full-time
Category Operations Specialties Managers
Posted March 03, 2026
Deadline April 12, 2026

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