Full-time
Global Customer Operations Specialist
Posted by DHL Freight • bayan lepas, penang, Malaysia
About the Role
- Execute customer operations plans and processes to deliver efficient logistics processes
- Execute, manage and update orders received via the system including special and non-assigned orders
- Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
- Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
- Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
- Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
- Track the available capacities and ensure optimum utilization as per the set objectives
- Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
Ready to Apply?
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