Global Client Support Specialist (Italian/German)

The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour’s Karachi office. **Key Responsibilities** and ad hoc tasks in Work with CRM and ticketing tools to manage support cases, feature requests, and documentation. **Job Requirements** **Core Skills** Strong written and verbal communication skills.Ability to deliver clear and accurate guidance to customers.Excellent problem-solving abilities and attention to detail. Ability to stay calm under pressure in a fast-paced environment. Strong computer proficiency and comfort with multi-system workflows.**Technical...