Full-time
Global BPO Operations & WFM Program Manager
Posted by Support Services Group • , Metro Manila, Philippines, Metro Manila, Philippines
About the Role
A global contact center solutions company is seeking a Program Manager to oversee a network of approximately 3,000 agents across multiple outsourcing partners. The ideal candidate will have over 7 years of experience in BPO, with a solid understanding of workforce management and operational processes. You will be responsible for managing vendor relationships, ensuring operational accountability, and enforcing contractual agreements to maximize quality and efficiency. Based in the Philippines, this role requires a decisive leader with strong analytical skills and cultural intelligence.
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