German-Speaking Customer Support Specialist
Posted by Confidential • Bangkok, Bangkok, Thailand
About the Role
Role Overview
We are looking for a German-speaking Customer Support Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.
Key Responsibilities
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Manage inbound customer interactions in German via phone, email, and digital channels
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Provide assistance related to product usage and basic troubleshooting
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Handle inquiries regarding orders, deliveries, returns, and account-related matters
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Deliver effective after-sales support with a customer-focused approach
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Accurately record customer interactions in internal CRM systems
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Meet defined quality, productivity, and customer satisfaction targets
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Identify complex cas...
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