full time
German Speaker Customer Service Representative
Posted by The lemon Consulting • Porto, Porto District, Portugal
About the Role
Position: Customer Service Advisor
Location: Porto, Portugal
Work model: On-site
Employment type: permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Customer support to German-speaking customers by phone, email, chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
- Closely work with other departments together, for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers<...
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