German IT support agent

Global cyber security group is actively seeking a german-speaking technical support agent specializing in cybersecurity and IT for its office located in Casablanca. If you are passionate about technology and have strong skills in cybersecurity and technical support, this opportunity is for you! At AnyTech365, you will work in a dynamic environment offering numerous opportunities for professional growth.

**YOUR RESPONSIBILITIES:**

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  Answer calls, provide remote assistance, and respond to electronic requests.

  
  


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  Understand and apply best practices to provide first-level support and the best possible customer service in a timely manner.

  
  


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  Perform remote cleanups as instructed.

  
  


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  Resolve issues on the first call whenever possible, using knowledge gained during training and consulting available documentation.

  
  


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  Record problems in the database.

  
  
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