German Customer Support Representative

Role Overview

We are looking for a German-speaking Customer Support Representative to join an international Market Line (ML) Customer Support Team in Greece. In this role, you will provide high-quality assistance to customers, ensuring satisfaction through professional support, troubleshooting, and solution-oriented service.

You will work in a dynamic, multicultural environment supporting customers of a leading global premium brand.

Key Responsibilities

• Manage customer inquiries via phone, email, and chat in German
• Provide guidance and troubleshooting support for premium consumer products
• Assist customers with orders, returns, repairs, warranties, and technical concerns
• Deliver an outstanding customer experience with professionalism and empathy
• Accurately document all customer interactions in internal systems and CRM platforms
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