German Customer Support – Remote (European Union)

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.

• Manage written customer requests during available service time to maintain efficient case handling.

• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.

• Provide first-level troubleshooting support for smoke detectors (no technical background required).

• Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.

• Coordinate meter re...