Genesys IVR QA Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.As a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases.Key Responsibilities• Process and execute test scripts to identify quality issues across assigned projects • Coordinate efforts with project team members during all phases of System Integration Testing (SIT) • Conduct functional testing during SIT prior to UAT handover • Manage and track defects using ...