About the Role
10+ years of development and Implementation experience with contact center solutions On-premises and Cloud.
Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
Configure and troubleshoot Genesys software and hardware components.
Integrate Genesys with Third-party applications and Systems.
Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
Strategy Development: Experience developing and deploying strategies in Genesys.
Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback...
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