About the Role
We're looking for an experienced *Genesys Cloud CX Specialist* (5–7 years) with strong *vendor or system integrator background* to join our delivery team. This is a hands-on technical role focused on designing, configuring, and deploying real-world CX solutions across multiple business units.
You'll lead the architecture, build IVR and routing strategies, deploy conversational AI, and ensure seamless end-to-end implementation of enterprise-grade solutions.
What You'll Be Doing
- Designing end-to-end *Genesys Cloud CX architectures* (voice, digital, AI)
- Building enterprise-grade *IVR flows* using Architect
- Configuring *routing, queues, skills, and advanced logic*
- Deploying *AI Studio bots, AI Guides, Agent Assist, predictive routing*
- Supporting CRM & backend integrations using *APIs and webhooks*
- Leading UAT, go-live, and post-launch optimization
Ready to Apply?
Submit your application today and take the next step in your career journey with RayaCX.
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