Genesys Cloud Consultant at Teqfocus

Join Teqfocus as a Genesys Cloud Consultant focused on Salesforce integration. Leverage your experience in cloud solutions to lead migration initiatives for enterprise contact centers.
Teqfocus is seeking an experienced Genesys Cloud & Salesforce Integration Consultant to assist with complex integration projects. This role emphasizes direct involvement in migrating from Open CTI to CX Cloud, ensuring an effective contact center solution. Your expertise will be key in enhancing performance and reliability within customer service environments.
Key Responsibilities:
• Lead migration from Open CTI to CX Cloud
• Implement and optimize Genesys Cloud and Salesforce integrations
• Gather requirements and define migration strategies
• Troubleshoot and resolve data synchronization issues
• Document processes and provide post-implementation support
Requirements:
• Proven experience with Genesys Cloud implementations
• Expertise in Salesforce Service Cloud and CTI int...