Genesys Cloud Application Consultant (f/m/x)

Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS.

As an Genesys Cloud Application Consultant, you will play a pivotal role in developing, supporting, managing and optimizing the global Genesys Cloud based Contact Center Solutions at ZEISS. Your responsibilities will encompass a balanced blend of functional and technical aspects, ensuring that our solutions deliver exceptional customer experiences across all regions. You will oversee the entire lifecycle of application operations, from initialization and implementation to ongoing monitoring, error analysis, and resolution.

In this role, you will collaborate closely with business units and cross-functional IT teams to ensure that our services meet the evolving needs of our customers. Your technical expertise will be crucial in implementing Genesys Cloud solutions...