General Manager - Customer Experience

Roles and Responsibilities

Govern and Drive the Customer experience of company by managing Continous Service improvement ( CSI) initiatives/ processes at various stages in customer life cycle like SATSOC for order acceptance, CSA for Deisgn analysis and transformation for Top enterprise customers, Problem managment for reduction in repeat failure and HFR for access solution optmization for all customers and servcie enhancement in Tope 5 MOVE customers..

- Ensure Customer experience of Top Enterprise customers, Top MOVE/SCCP customers by CSA differentiated service and ensureing best in class experience to TCL TOP reveneue genrating customers
- Managing Probelem managment for reduction of repetive failure for
- Running SATSOC to ensure first time right delivery
- Running HFR for changing access solution and keep alive customer.
With the objective of
- Building a Support structure for continouse service improvement and help organizati...