General L1 support

Overview

NTT DATA seeks a Help Desk Associate (Full Time) to join our team in Guadalajara, Jalisco, Mexico. The role involves providing general Level 1 (L1) support for hardware, MS Office packages, and in‑house applications.

Location

Guadalajara, Jalisco, Mexico

Responsibilities

• Provide L1 support for hardware and MS Office packages.
• Offer advanced technical support for in‑house applications and developments.
• Answer technical support calls, providing assistance and escalating to other support groups as needed.
• Respond to email‑generated support requests or reports.
• Document troubleshooting steps and detailed descriptions of customer incidents and requests.
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to resolve failures.

Qualifications

• Availability to work 45 hours per week.
• Interest in wo...