General L1 support

Req ID: 354589 

We are currently seeking a General L1 support to join our team in Panama, Panamá (PA-8), Panama (PA).

NTT DATA Services currently seeks a “Helpdesk Associate” to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.

* Answers the helpdesk line and responds to users requests regarding computer systems

* Acknowledges receipt of all users request within defined service levels.

* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.

* Maintains user information and documentation

* Participates in ensuring that customer requests via the ticketing system are managed to clo...