Geekplus Account Service Engineer Role

Join Geekplus as an Account Service Engineer and transform customer interactions. You will resolve queries, support project requests, and manage essential service processes.
As an Account Service Engineer, you will be the first point of contact for customer inquiries and escalations. Deliver accurate information, monitor the resolution of issues, and track service tickets effectively. Your collaboration with internal teams will help ensure that customer projects are executed flawlessly. Regular reviews and feedback sessions will be part of your function, allowing you to influence product improvement.
Key Responsibilities:
• Serve as the primary contact for customer inquiries
• Monitor and drive resolution of project issues
• Collaborate with teams for customer-facing communication
• Collect and report on customer feedback
• Manage profit and loss of assigned accounts
Requirements:
• At least 2 years in customer service
• Strong communication and interperso...