Full time

GCC Analyst II

Posted by DIGITAL REALTY • Dublin, County Dublin, Ireland

📍 Dublin, County Dublin 🕒 June 08, 2026

Apply for this Job Similar Jobs

About the Role

The GCC Analyst acts as a coordination and escalation point, working closely with internal technical teams and external customers. You’ll operate in a structured, shift‑based environment, supporting service reliability and customer experience. Focusing on techincal queries and customer support, you will play a key part in our GCC team. 
Monitor data centre infrastructure and customer systems during assigned shifts
Triage alerts, incidents, and service requests in line with defined procedures
Coordinate incident response by engaging the appropriate technical teams
Track incidents through to resolution, ensuring clear and timely communication
Manage customer requests and escalations in line with SLAs
Maintain accurate documentation, logs, and shift handovers

2+ years experience in a helpdesk, service desk, NOC, or customer service environment
Experience working in an international Business to Business environment (idea...
                

Job Details

Location Dublin, County Dublin
Job Type Full time
Category Computer Occupations
Posted June 08, 2026
Deadline July 18, 2026

Ready to Apply?

Submit your application today and take the next step in your career journey with DIGITAL REALTY.

Apply Now