GBS Billing Inquiry Associate

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Job Description

This position assists customers by researching and responding to inquiries concerning their bills. The role involves researching and processing adjustments, and communicating extensively via email and telephone with internal and external customers to resolve domestic and international issues.

Responsibilities

• Initiate inquiries to customers regarding monies owed for shipments, both international and domestic.
• Perform account analysis and credit control activities.
• Maintain customer receivable accounts.
• Edit billing information, update customer invoicing, and ensure proper documentation.
• Create and process manual billing entries.
• Maintain customer account informat...