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Full-time

（高级) 客户互动经理 （Sr.) Customer Engagement Manager

Posted by Pfizer • Shanghai, Shanghai, China

📍 Shanghai, Shanghai 🕒 February 17, 2026
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About the Role

JOB SUMMARY

The Customer Engagement Manager will be responsible for developing and implementing comprehensive patient support and engagement programs. This role focuses on enhancing therapy adherence and the overall patient journey experience through end-to-end patient support solutions, digital channels, referral networks, and insurance partnerships.

KEY RESPONSIBILITIES

  • Therapy Adherence & Patient Support
  • Establish patient satisfaction and continuous service improvement initiatives
  • Coordinate with internal and external teams to ensure seamless service delivery
  • Maintain high-quality, compliant patient support standards
  • Insurance Partnership Development
  • Develop innovative insurance collaboration models.
  • Patient assistance programs and insurance support solutions.
  • Coordinate with market access team on insurance strategies.
  • Digital Engagement Strategy
  • Develop a...

    • Job Details

    • Location Shanghai, Shanghai
    • Job Type Full-time
    • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Posted February 17, 2026
    • Deadline March 29, 2026

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