Gaming Support Representative

Overview

The Gaming Support Representative will be responsible to provide support to a huge MMORPG players base by helping with in-game questions, item restoration and any account or billing difficulties.

One of your tasks will be reading logs to understand what has happened in-game and take the necessary steps to provide the best solution possible based on that research and critical thinking, some technical knowledge will be required.

Qualifications

• Fluent in
  Traditional Mandarin and English
  (written and spoken).
• Passion for gaming and understanding of MMORPG mechanics is a plus.
• Strong analytical and critical thinking skills; ability to read logs and troubleshoot effectively.
• Basic technical knowledge (networking, client/server issues, etc.) preferred.
• Previous experience in customer support, especially in gaming or tech support, is an advantage.
• Willingness to work on
  rotating shifts
  (wi...