Functional Support Analyst (IC2)

Job description:

- Bachelor’s or College Degree in Accounting, Finance, Business Management, or a related field
- 3-5+ years of experience on ERP/Accounting systems (. JD Edwards, SAP , QuickBooks, MS Dynamics AX, Epicor, etc) is an advantage.
- 3+ years of experience in customer support, technical support, or a related client-facing role
- Proven ability to resolve complex customer inquiries and technical issues
- Excellent communication, troubleshooting, and problem-solving skills
- Experience supporting premium or high-value clients is highly desirable
- Demonstrated ability to manage multiple priorities and work effectively under pressure
- Strong analytical skills and attention to detail
- High level of customer focus with a passion for delivering outstanding service

Your Responsibilities:

- Responsible for resolving client's functional/technical concerns via phone and other electronic channels
- Assist...