Functional CRM Business Analyst

Functional CRM Business Analyst:
On behalf of our client, Procom is searching for a Functional CRM Business Analyst for a 9-month role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.

Functional CRM Business Analyst - Job Description:
We are seeking a highly skilled Functional CRM Business Analyst to support a transformative global Microsoft Dynamics 365 CRM implementation. This project involves a full lifecycle CRM initiative across multiple regions and business units, focusing on enhancing customer engagement and operational efficiencies.

Functional CRM Business Analyst - Responsibilities:
• Act as the primary liaison between global business stakeholders and technical teams to ensure clear communication and alignment on CRM objectives.
• Lead discovery workshops and requirements-gathering sessions to understand enterprise business needs, workflows, and integration points.
• Trans...