Functional APS

Job Description:

Functional Application Support mission is to provide technical (and Functional) support to users of the banks several applications. This position consists in technical support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, operation, others). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Main Activities:

• Provide functional support to users of the systems in a timely and efficient manner

• Build and maintain a knowledge base regarding support issues and their resolution

• Build a working knowledge of the systems and business area in order to provide a high level of support

• Processes requests for specific actions (processing, extraction, specific work, etc.)

• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc repo...