Front Office Supervisor

DUTIES AND RESPONSIBILITIES
Review and endorse created tickets with complete/required attachments to the processing unit.
Handle escalated concern from CS Assistants.
Coordinate with other concerned units in resolving clients concerns
Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH
Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)
Conduct performance evaluation of CS Assistants.
Be abreast with all organization's products, service, procedures and guidelines
Ensure 100% accuracy of all encoded information in the system, as authorized
Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
Participate effectively in team meetings
Keep herself sound, dress and act as professional, at all times
Perform other duties and functions as may be required by the CCC Manager or CSDH
JOB QUALIFICATIONS AND SKILLS ...