Front Office Manager

Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

The Front Office Manager is responsible for leading the Front Office operations, including Front Desk, Concierge, Royal Service, and Guest Services. The role ensures seamless guest experiences from arrival to departure, drives service excellence, revenue optimization, team development, and operational efficiency, while working in close collaboration with the Rooms Division Manager and other operational departments. Other duties and responsibilities include: 

• Provide strong leadership in delivering exc...