Front Office Manager

Overview

We are seeking a highly motivated and service oriented Front Office Manager to join our team at The Westin Bear Mountain Resort & Spa, located in beautiful Victoria, BC.

This key department head role is responsible for leading the daily Front Office operation, including Front Desk, Guest Services, Bell services, and related arrival and departure processes. The successful candidate will support exceptional guest experiences, team engagement, operational efficiency, and consistent execution of hotel and brand standards.

Key Responsibilities

• Manage daily Front Office operations and act as a key communication hub between operational departments
• Ensure staffing levels and schedules are aligned with business demands, guest service needs, and financial objectives
• Lead, coach, train, and support Front Office associates, supervisors, and Bell team members
• Recruit, interview, onboard, and support the developme...