About the Role
Department Facility
Designation Executive/ Senior Executive – Facility (Front Office)
Location NCR
Reporting To Facility Manager
Role & Responsibilities
- Manage all aspects of day-to-day service delivery during working hours.
- Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
- Ensure immediate response to all priority calls and follow the defined escalation process.
- Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
- Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client’s corporate image.
- Ensure site personnel are notified promptly upon guests’ arrival.
- Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards;
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