full-time
Front Office Agent - Sofitel Cairo Downtown Nile
Posted by AccorHotel • Cairo, Cairo Governorate, Egypt
About the Role
Job Description
- Greeting and checking in/out guests efficiently while verifying registration information and processing payments
- Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions
- Handling guest inquiries, complaints, and special requests to ensure a positive experience
- Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records
- Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities
- Coor...
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