Front Office Agent

First impressions are everything! As a Front Office / Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities

• Consistently offer exceptional, friendly and engaging service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system
• Responsible for da...